Comments & Complaints

Comments and Suggestions

We are very happy to accept and consider comments and suggestions from our patients. Please put any views in writing and hand them in at reception. Or alternatively ask for a comments and suggestion form from reception.

Practice Complaints Procedure

We always strive to provide the best possible service to you but sometimes you may feel that this has not happened. Our in-house procedure is designed to respond initially to patient complaints within 48 hours (2 working days). Please note that we have to respect our duty of confidentiality to our patients and if you are not the patient complaining it may be necessary to obtain the consent from the patient. If you wish to make a complaint, please telephone or write to the Practice Manager. We will take full details and a full investigation will be made. If you decide to use this procedure it will not affect your right to complain to the Health Service Authority.

Patients may find it helpful on occasion to take advantage of the service offered by PALS (Patient Advice and Liaison Service), which functions under the auspices of the NHS North Lincolnshire. You can contact PALS on 0303 3306518.

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