Practice Policies

Confidentiality & Medical Records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

To provide further medical treatment for you e.g. from district nurses and hospital services.

To help you get other services e.g. from the social work department. This requires your consent.

When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Chaperone Protocol

This protocol relates to the use of chaperones within General practice, when a patient requires an intimate examination.

The GP or nurse should give an explanation of the procedure involved and the reason for it.

Verbal consent is obtained from the patient prior to all examinations of an intimate nature.

A chaperone should be offered to all patients (male or female)undergoing an intimate examination, irrespective of the gender of the doctor or nurse.

If the patient prefers to be examined without a chaperone, this required should be honoured and recorded in the patient’s notes or computer record.

Patients' dignity, privacy, confidentiality and the doctor/patient/nurse relationship all need to be taken into consideration when the use of a chaperone is considered.

The GP/Nurse is at liberty to ask a chaperone to be present if they feel the situation warrants it. Should the patient refuse, the GP/Nurse can inform the patient that they are unable to perform the examination unless a third person is present.

If an intimate examination/procedure is necessary as part of a home visit, the patient should be offered the choice of having a chaperone present, i.e. a family member or friend.

When patients book and appointment for an intimate examination,the reception staff may inform them that a chaperone may be brought along.

Access to Records

In accordance with General Data Protection Regulation 2016 (GDPR), Data Protection Act 2018 and Health Records Act, patients may request to see their medical records. Such requests should be made in writing, addressed to the surgery and have the patients signed consent attached.

Under GDPR, there is No fee to view your health records or to be provided with a copy of them. No information will be released without the patient's consent unless we are legally obliged to do so.


We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure via our Complaints Leaflet

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